Frequently Asked Questions

If your question is not answered here, ask us — we answer every message.

Ordering and payment

Do I need an account?

No. Guest checkout only asks for an email address, because that is where your product is delivered. An account keeps every order and every activation detail in one place, which is worth having if you buy more than once.

How can I pay?

Card through Stripe, PayPal, or a range of cryptocurrencies. Card details are entered on the payment provider's form and never reach our servers.

Do you store my card?

No. We never see the number. The payment provider tells us only whether the payment succeeded.

Can I use a coupon?

Yes — enter it in the cart or at checkout. Discounts are calculated on our server against live prices, so a code always applies exactly what it is worth and nothing else.

Delivery

How long does delivery take?

eSIM QR codes, VPN credentials and refill PINs are issued automatically, normally within a minute of the payment clearing. Direct mobile refills are applied by a person, usually within 30 minutes during opening hours and always within 4 hours.

My email has not arrived.

Check spam first. Then open your order page — the same details are always there, and you can find the page again with order lookup using your order number and email address. If neither works, contact us.

Can I get the details again later?

Yes. They remain on your secure order page for as long as the order exists. Signed-in customers find it under their account; guests use the link in the delivery email or order lookup.

eSIM

Will an eSIM work on my phone?

It has to support eSIM and be carrier-unlocked. Dial *#06# — if an EID is listed, the hardware is there. iPhone XR/XS and later, Google Pixel 3 and later, and Samsung Galaxy S20 and later all qualify. Full details are in the eSIM setup guide.

Will it replace my normal SIM?

No. It is added alongside your existing line, which stays active for calls and texts while the eSIM handles data.

When does my plan start?

Validity begins the first time the eSIM connects to a network — not when you buy it and not when you install it. Buy and install ahead of your trip.

Can I install the same eSIM on two phones?

No. An eSIM profile downloads once and cannot be moved afterwards. Install it on the phone you will actually travel with, and never delete it to try to fix a problem — deletion is permanent.

Do I get a phone number with it?

Our eSIM plans are data-only unless the product page says otherwise, so you cannot receive SMS verification codes on them. Keep your usual line installed for that, with its data switched off.

VPN

How many devices can I use?

Five at once on the one-month and six-month plans, ten on the twelve-month plan. You can install the app on as many devices as you like — the limit applies to simultaneous connections.

Does the subscription renew automatically?

No. You buy a fixed term, it ends, and nothing is charged again.

Will it work with streaming services?

Sometimes. Streaming platforms actively detect and block VPN traffic and what works changes constantly, so we make no guarantee about any particular service.

Mobile refills

What is the difference between a PIN and a direct refill?

A PIN refill emails you a code to redeem yourself — instant, automatic, and available at any hour. A direct refill is applied by our team to a number you give us, so the recipient has nothing to do.

What if I enter the wrong number?

Credit applied to a wrong but valid number cannot be reversed by us or by the carrier. If the number is invalid or is not on the carrier you chose, the top-up fails and you are refunded in full. Please check the number before paying.

Refunds and support

Can I get a refund?

Yes, within the terms on our refund policy page. In short: unused products are refundable, delivered one-time codes are not, and anything that genuinely does not work gets fixed or refunded.

How do I contact you?

Through the contact page. Quote your order number for a faster answer.

Privacy

What do you do with my data?

We keep what an order needs and nothing more, and we never sell it. The privacy policy sets out exactly what is collected, why, and how long it is kept.