Terms and Conditions
The terms on which Carrier Wireless sells eSIM plans, VPN subscriptions and mobile refills: orders, pricing, delivery, acceptable use, liability and governing law.
Last updated
Starter template — not legal advice. This policy was supplied with the Carrier Wireless platform as a professionally drafted starting point. It is not legal advice and it has not been reviewed for your jurisdiction, your business model or your suppliers. Every value in [SQUARE BRACKETS] is a fact only you can supply. Have a qualified lawyer review and adapt this page before you trade.
Last updated: [DATE]
1. These terms
These terms govern your purchase and use of products from this site, operated by [LEGAL ENTITY NAME], registered at [REGISTERED ADDRESS], company number [COMPANY REGISTRATION NUMBER]. By placing an order you accept them. If you do not accept them, do not order.
2. What we sell
We sell digital connectivity products: prepaid eSIM data plans, VPN subscriptions and mobile top-ups. We are a reseller. The underlying network, VPN service or carrier balance is provided by a third party, and its own terms apply to your use of it alongside these.
3. Eligibility
You must be at least [MINIMUM AGE] years old and legally able to enter a contract. You must be entitled to use the payment method you present.
4. Orders
Your order is an offer to buy. A contract is formed when we send the delivery email or make the product available on your order page, whichever happens first. We may refuse or cancel an order — with a full refund — if the product is unavailable, if the listing carried a pricing or description error, if we suspect fraud, or if supplying you would break the law.
5. Prices and payment
Prices are shown in [CURRENCY] and are calculated on our server from live catalogue data at the moment you check out. Payment is taken in full before delivery, through Stripe, PayPal or our cryptocurrency processor.
Taxes: [STATE YOUR VAT / SALES TAX POSITION — whether prices include tax, and for which jurisdictions].
Cryptocurrency payments are settled at the rate quoted at checkout. Where a payment is under or over the quoted amount, we will contact you to resolve it.
6. Delivery
Automatic products — eSIM profiles, VPN credentials and refill PINs — are delivered to your order page and by email, normally within minutes of payment confirmation. Direct mobile refills are performed manually and are normally completed within 4 hours of payment.
Delivery times are estimates. Delays caused by a payment provider's review, a supplier outage, or an incorrect email address are outside our control.
7. Your responsibilities
- Device compatibility. Check before you buy that your device supports eSIM and is carrier-unlocked. We publish this on every product page.
- Correct details. You are responsible for the email address and, for refills, the destination phone number you provide. Credit applied to a valid but incorrect number cannot be recovered.
- Coverage. Buy a plan for the region you are travelling to. Plans do not work outside their stated coverage.
- Keeping codes safe. Activation codes, credentials and PINs are bearer instruments — anyone who has them can use them. Do not post them publicly or share them with people you do not trust.
8. Acceptable use
You must not use anything bought here to break the law, to send unsolicited bulk messages, to attack or gain unauthorised access to any system, to infringe intellectual property, or in breach of the underlying provider's own terms. We may suspend or terminate a service used this way without refund.
Resale of our products is not permitted without our prior written agreement.
9. Service limitations
Mobile networks and VPN services are not guaranteed to be continuously available. Speeds, coverage and availability vary with location, network congestion, your device and the underlying operator. Unlimited plans are subject to the fair-use terms printed on their product page. We do not warrant that any particular website, application or streaming service will work over a VPN.
10. Cancellation and refunds
See our refund policy, which forms part of these terms. Statutory rights that apply to you are not affected.
11. Liability
Nothing in these terms excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. Subject to that, our total liability arising from an order is limited to the amount you paid for that order, and we are not liable for indirect or consequential loss, loss of profit, loss of data, or missed opportunities resulting from a service outage.
12. Intellectual property
The content of this site — text, layout, graphics and code — belongs to us or our licensors. You may not copy or republish it without permission. Third-party carrier and product names are the trade marks of their respective owners and are used here only to describe what we sell.
13. Changes to these terms
We may update these terms. The version in force is the one published when you placed your order.
14. Governing law
These terms are governed by the law of [GOVERNING LAW], and the courts of [JURISDICTION] have exclusive jurisdiction, save that consumers may also bring proceedings where they are resident.
15. Contact
Questions about these terms: [LEGAL CONTACT EMAIL], or through our contact page.