Help centre

Everything we sell is digital and almost everything is automatic. eSIM QR codes, VPN credentials and refill PINs are normally on your order page and in your inbox within a minute of the payment clearing. Direct mobile refills are applied by a person and usually take under 30 minutes during opening hours.

No. You can check out as a guest and we will email you a private link to your order. Creating an account keeps all your orders and activation details in one place, which is worth doing if you buy regularly.

Card payments through Stripe, PayPal, and a range of cryptocurrencies. We never store your card details — they go straight to the payment provider and never touch our servers.

It needs to support eSIM and be carrier-unlocked. iPhone XR/XS and later, Google Pixel 3 and later, and Samsung Galaxy S20 and later all qualify, along with many recent Motorola, Sony and Xiaomi models. Dial *#06# — if an EID is listed, your phone has eSIM hardware.

Contact us with your order number. Most eSIM problems are a settings issue we can walk you through in a few minutes. If we cannot get a product working and it has not been used, we refund it.

Yes. They stay on your secure order page for as long as the order exists. Use the link in your delivery email, sign in to your account, or use the order lookup page.

As soon as your payment is confirmed — usually well under a minute. The QR code and activation details appear on your order page straight away and are emailed to you at the same time. If the email is slow to arrive, use the order link or the order lookup page; the details are always there.

No. An eSIM is added alongside whatever you already have, so your usual number stays active for calls and texts while the eSIM handles data. You choose which line does what in your phone's settings, and you can turn either one off at any time.

Validity begins when the eSIM first connects to a network, not when you buy it and not when you install it. You can safely buy and install days or weeks before you travel.

No. An eSIM profile can be downloaded once. Once it has been installed on a device it cannot be moved to another one, so install it on the phone you actually intend to travel with.

We email the username, password and any licence key as soon as your payment clears, and the same details stay available on your secure order page. Download the app for your platform, sign in with those details, and connect.

Encrypting traffic and routing it through another location always costs something, but on a modern protocol like WireGuard the difference is usually small. Picking a server close to you keeps it that way; connecting to the other side of the world will always be slower.

No. You buy a fixed term and it ends when the term ends. If you want to continue, buy another term — nothing is charged to you without a fresh purchase.

Credit applied to a wrong but valid number cannot be reversed by us or by the carrier, so please check the number carefully before paying. If the number is invalid or is not on the carrier you selected, the top-up fails and we refund you in full.

Most are applied within thirty minutes during opening hours and all within four hours. You will get an email as soon as the carrier confirms the credit.

The refills listed here are for US prepaid accounts on the carriers shown. If you need another country, contact us before ordering and we will tell you whether we can help.