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VPN Setup Guide

Set up your VPN subscription on Windows, macOS, iOS, Android, Linux or a router, choose the right server and protocol, and fix common connection problems.

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Your VPN credentials arrive by email within minutes of payment and stay on your secure order page. Setup takes about three minutes per device.

What you were sent

  • A username and password, or a licence key, depending on the plan.
  • An activation or download link for the apps.
  • Server details, where the plan requires manual configuration.

Copy and paste these rather than retyping them. A trailing space picked up from an email client is the single most common cause of a rejected sign-in.

Windows

  1. Download the Windows installer from the activation link.
  2. Run it and approve the User Account Control prompt — the installer adds a network adapter, which requires administrator rights.
  3. Open the app and sign in with your credentials.
  4. Pick a location. The nearest one is fastest.
  5. Click Connect. Windows may ask once to allow the connection through its firewall; approve it.
  6. In Settings, turn on the kill switch and, if offered, auto-connect on untrusted Wi-Fi.

macOS

  1. Download and open the macOS package from the activation link.
  2. Drag the app to Applications and launch it.
  3. When macOS asks to Add VPN Configurations, click Allow and authenticate. Without this the app cannot create the tunnel.
  4. Sign in, choose a location, connect.
  5. If the app is blocked at first launch, go to System Settings → Privacy & Security and click Open Anyway.

iPhone and iPad

  1. Install the app from the App Store using the link in your email.
  2. Sign in with your credentials.
  3. Tap Connect. iOS shows a prompt to Add VPN Configurations — tap Allow and confirm with Face ID, Touch ID or your passcode.
  4. A VPN badge appears in the status bar when the tunnel is up.
  5. Turn on Connect on demand in the app if you want it to protect every network automatically.

Android

  1. Install the app from Google Play using the link in your email.
  2. Sign in with your credentials.
  3. Tap Connect and approve the Connection request dialog. Android only asks the first time.
  4. A key icon appears in the status bar while connected.
  5. In Android's Settings → Network & internet → VPN, enable Always-on VPN and Block connections without VPN for the strongest protection.

Linux

  1. Install the command-line client from the activation link, following the instructions for your distribution.
  2. Authenticate with your credentials.
  3. Connect to a location and verify with a public IP lookup.
  4. Enable the client's own kill switch — most distributions do not provide one for you.

Routers

If your router supports WireGuard or OpenVPN, load the configuration profile from your order page onto it. Everything behind the router is then protected, including devices that have no VPN app of their own — smart TVs, consoles, IoT gear. The router counts as one of your simultaneous connections, no matter how many devices sit behind it.

Choosing a server and a protocol

  • For speed, pick the location geographically closest to you.
  • To appear in another country, pick that country — accepting that the further away it is, the slower it will be.
  • WireGuard is the default and is the fastest option on almost every network.
  • OpenVPN (TCP) is slower but gets through restrictive networks that block other protocols. Try it if WireGuard will not connect on hotel or corporate Wi-Fi.
  • IKEv2 reconnects fastest when a phone moves between Wi-Fi and mobile data.

Settings worth turning on

  • Kill switch: blocks all traffic if the tunnel drops, so nothing leaks in the gap.
  • Auto-connect on untrusted networks: protects you on café and hotel Wi-Fi without you remembering.
  • Split tunnelling: lets chosen apps bypass the VPN. Useful for banking apps that refuse VPN traffic, and for local network printers.

Troubleshooting

  • Sign-in rejected: re-copy the credentials from your order page and check for a trailing space. Passwords are case-sensitive.
  • Connects but no internet: switch protocol to OpenVPN (TCP), try a different server, and check your device's clock is set automatically — a wrong clock breaks certificate validation.
  • Very slow: choose a closer server, switch to WireGuard, and test your speed with the VPN off to see what the underlying connection is actually doing.
  • A website blocks you: some services detect and block VPN traffic. Try another server location; there is no setting that defeats this reliably, and we do not sell the service on the basis that any particular platform will work.
  • "Too many devices": disconnect one, or upgrade to the 12-month plan, which allows ten simultaneous connections.

Still stuck? Contact support with your order number, your platform, and the exact error message.